Privacy Policy

Data Collection

2.1 Information You Provide Directly

Information you provide yourself includes:

• Full name, date of birth, and national ID / passport details
• Email address and mobile number
• Current address and postal code
• Payment-related information — such as bKash, Nagad, Rocket, or Upay mobile numbers and bank account details
• Documents uploaded for account verification
• Messages or complaints sent to customer service

2.2 Automatically Collected Information

Even without any action on your part, our system automatically collects the following:

• IP address and device type (mobile, tablet, or desktop)
• Browser type and operating system
• Time of access, time spent on pages, and usage patterns
• Login history and session information
• Betting or gaming activity history and transaction details

2.3 Information Received from Third Parties

For identity verification and fraud prevention, we may sometimes verify your identity-related information with trusted third parties. This process is fully secure and confidential.

Purpose of Data Use

dhaka 78 uses collected data only for the following purposes:

3.1 Account Management

Your information is used to create and manage your account, verify your identity, ensure login security, and assist with account recovery.

3.2 Processing Financial Transactions

Your payment information is necessary to process deposits and withdrawals. This information is used to securely handle transactions, including the minimum ৳200 deposit and ৳800 withdrawal amounts.

3.3 Providing Customer Service

Our 24/7 live chat and email support team may use relevant account information to resolve your issues.

3.4 Security and Fraud Prevention

We analyse collected data to detect and prevent unauthorised access, multiple account creation, and other fraudulent activity.

3.5 Service Improvement

By analysing your usage patterns, we improve the platform's design, game selection, and payment methods.

3.6 Meeting Legal Obligations

Retaining certain records as required by applicable laws and regulations, and responding to requests from authorities, makes storing specific data mandatory.

Data Storage and Security

4.1 Retention Period

All relevant data is retained for as long as your account is active. Even after an account is closed, financial transaction records must be kept for a specified period as required by law.

4.2 Technical Safeguards

dhaka 78 uses industry-standard security technologies to keep your personal and financial information safe:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted.
• Secure Servers: Data is stored in a protected environment with firewalls and access controls.
• Two-Factor Verification (OTP): An additional identity check is in place for sensitive actions.
• Regular Security Reviews: Routine audits are carried out to identify system vulnerabilities.

4.3 Staff Access

Only staff members who require your information for their work have access to it. All staff operate under strict confidentiality agreements.

Sharing Data with Third Parties

dhaka 78 does not sell your personal data to any third party. However, for the purposes of operating the service, data may be shared in a limited way in the following situations:

5.1 Payment Processors

To complete transactions through payment methods such as bKash, Nagad, Rocket, Upay, and bank transfer, the necessary information is shared with the relevant financial institutions. This information is used only to verify transactions.

5.2 Game Software Providers

Game providers such as Pragmatic Play, Evolution, JILI, PG Soft, and Spribe use their own systems to run their games. Technical data from game sessions may be shared with them, but no sensitive personal information is included.

5.3 Legal Obligations

It may be mandatory to provide certain information to authorities when required by a court order, government investigation, or legal process.

5.4 Business Transfers

In the event of a business restructure or company sale, your data may be transferred to the new owner, but the terms of this policy will continue to apply.

Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored in your browser. They help our platform recognise you, remember your preferences, and maintain secure sessions.

6.2 Types of Cookies We Use

• Essential Cookies: Necessary for login sessions and security — these cannot be disabled.
• Functionality Cookies: Remember settings such as language preference and theme.
• Analytics Cookies: Used to monitor platform usage; no personal information is attached.

6.3 Cookie Controls

You can disable non-essential cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of the platform.

Your Rights

As a dhaka 78 user, you have the following rights over your own data:

7.1 Right to Access

You may request to see what information we hold about you. We will provide that information within a reasonable time.

7.2 Right to Rectification

If any information stored in your account is incorrect or outdated, you may request that it be corrected or updated. This can be done through account settings or by contacting customer service.

7.3 Right to Erasure

In certain circumstances, you may request that your personal data be deleted. However, due to legal obligations, it may not be possible to delete some data.

7.4 Right to Data Portability

You may receive your personal data in a standard digital format.

7.5 Right to Object to Processing

In certain cases, you may object to the processing of your data — for example, you may ask that your data not be used for marketing purposes.

To exercise these rights or to learn more about responsible gaming, visit our Responsible Gaming page or contact customer service directly.

Protection of Minors

All betting and casino services on dhaka 78 are for persons aged 21 and above only. We do not collect information from minors and do not permit them to create accounts.

Age verification is mandatory at the time of account registration. If a person registers using a false age, their account will be closed immediately and all transactions will be considered void.

If a parent or guardian believes their child has registered by mistake, they are requested to inform our customer service without delay.

Policy Changes

We may update this privacy policy from time to time due to business changes, technological developments, or legal requirements. For significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Notify registered users by email or account notification.
• For major changes, acknowledgement may be requested on first login.

Continuing to use the service after any changes will be taken as acceptance of the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions about this policy or need help understanding it, you will find more detailed answers on our FAQ page.

Contact Us

If you have any questions, complaints, or requests regarding this privacy policy, please get in touch. Our team is ready to assist in both Bengali and English.